BOARD OF DIRECTORS

• Who is on the Board of Directors?  

• Who's the Board President? Vice President? Secretary? Treasurer?  When were they appointed?

• How long have the current board members been serving?

• How long is a board member's term?

• How often do you hear from the board of directors?

OPEN MEETINGS

• When and where does the Board meet?  How many times a year?  

• How are decisions about upkeep in the Complex made?

• Have you ever received a notice of a regular meetings, binding votes or decisions?  

• Have you ever seen a copy of the annual or regular meeting minutes?

• In 2021, did you receive a notice, ballot or notification about the new amendments to the Master Deed and By-Laws about insurance?

COMPLEX MANAGEMENT

• What are the responsibilities of our management company and how much do their services cost?

• Do you know whom to contact for an emergency with common elements (e.g., broken pipe)?  In the middle of the night?

• Have there been problems with mailed paper checks payments (lost, late, misapplied)?

• Are your requests or concerns handled within reasonable time and professionally?

• Do you know how the projects around complex get determined and how the contractors are hired?

FINANCES AND ACCOUNTING

• How much is our annual budget?

• Does the Board get bids, RFPs or multiple quotes for work done in the Complex?

• When was the last reserve study? What did it say our complex needs and how much will it cost?

• Is the Association audited annually by a Certified Accountant?  Were you ever in receipt of such an audit?

• Are you aware of any unexpected or over-budget expenses?

• Do you know how much do the recurring services like utilities or landscaping cost?

MEMBERSHIP RIGHTS 

• Do you know what you're entitled to as an Association member?

• Do you know your rights when the Association imposes a rule or a fine?

• Do you know the Alternate Dispute Resolution (ADR) procedure if there is  a grievance?

• Do you have copies of the Governing documents, amendments and house rules?

• Do you have a copy of the Board of Directors election procedure?